GGFit
GGFit helps clubs to get their members to stick around longer
Data-driven retention
GGFit works with ClubRight customers to maximise use of the system, create member-communication triggers, and track the effectiveness of every contact. Partner offerings also include recruitment, mystery shopping, big data analytics and e-learning sentiment dashboards.
Retention consultancy built on your own data
GGFit is an independent consultancy that helps clubs keep the members they already have. The focus is member communication inside and outside the club, and what your own numbers are telling you about who is quietly drifting away. Guy Griffiths founded GGFit in 2008 to help operators get more from their data and improve member and staff motivation. The work is usually with people and processes, not with buying another product.
How the work shows up
Past projects include running monthly retention forums with a leisure operator over three years, redefining and measuring what happens to a member in their first few weeks, and getting managers across sites to agree on one way of working. In one case, induction bookings for new members rose from 55% to 83% across 14 sites. GGFit has also carried out independent research into how apps and connected equipment affect member engagement.
Who it suits
Private clubs, leisure centres and budget chains alike, because the method is the same and the fixes usually cost time rather than money. GGFit runs education and events, publishes a newsletter, and talks about attracting health seekers rather than committed gym-goers. If you know your cancellations are too high but not why, this is the sort of outside eye that finds it.
Builds member-communication triggers with ClubRight customers and tracks what's actually working — plus mystery shopping, recruitment and e-learning sentiment dashboards.
Guy Griffiths 02076177531 · info@ggfit.com
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